Accessibility Statement

Introduction

Inbank is committed to improving the accessibility of its digital services in accordance with the requirements of the European Accessibility Act (Directive (EU) 2019/882) and its transposition into Latvian national law.

This statement applies to the digital interface at https://inbank.lv, which provides access to consumer-facing financial and non-financial products and services.

Legal Basis

This accessibility statement is published in accordance with:

  • The European Accessibility Act (Directive (EU) 2019/882) on the accessibility requirements for products and services.
  • Accessibility of Goods and Services Act (Preču un pakalpojumu piekļūstamības likums) transposing the European Accessibility Act in Latvia, which sets out accessibility requirements for private sector service providers, including financial services.

Scope of Accessibility

This website and related digital services are designed to conform to the applicable accessibility requirements outlined in the EAA and Latvian law, including:

  • Making interfaces perceivable, operable, understandable, and robust (following WCAG 2.1 Level AA principles).
  • Ensuring compatibility with assistive technologies such as screen readers and keyboard navigation.
  • Providing equal access to information and functions for users with disabilities.

Accessibility Status

The website is partially compliant with the accessibility requirements set out in applicable legislation. Compliance is based on:

  • The application of Web Content Accessibility Guidelines (WCAG) 2.1, level AA.
  • Technical and usability evaluations carried out by internal experts.

While Inbank is committed to ensuring that all parts of our website are accessible, there may be some areas that are currently exempt from full accessibility requirements due to technical limitations or other valid reasons. Below is a list of the current exemptions:

  • Third-party Content: Some content provided by third parties may not be fully accessible. This includes embedded media, external plugins, or external resources where we do not have control over accessibility features. We are working with third-party providers to improve accessibility where possible.

Accessibility Measures

To support digital accessibility, Inbank commits to:

  • Integrating accessibility assurance in the design and development lifecycle.
  • Considering accessibility aspects when selecting third-party.
  • Conducting periodic audits and updates based on WCAG standards.
  • Training staff to understand and apply accessibility standards and best practices.

Supervision of compliance with accessibility requirements

If your concern is not addressed satisfactorily, you may escalate it to the Consumer Rights Protection Centre, which supervises accessibility compliance of financial services under the Latvian implementation of the EAA.

Statement Version

  • This statement is valid from 28.06.2025